DEC 28, 2016 • Brenda A. in Houston, TX

• Recommends
• Available
• On Time
• Friendly
• Professional
• Knowledgeable
• Nice Office
• Helpful Staff

My wait time was usually about 20 minutes. Dr. Jones is thorough with exams. She brings to your attention any small changes in your lab work or numbers of your cholesterol levels. She is able to give great follow up and is diligent to ensure you are aware of the recommendations. She listens to you.

OCT 18, 2016 • M M. in Cypress, TX

• Recommends
• Available
• Friendly
• Professional
• Knowledgeable

Dr. Jones and Nursing staff is phenomenal. Knowledgeable, helpful, professional and nice. The front desk clerk on the other hand is terrible. Absolutely no personal skills and no urgency to make sure that patients inquiries are resolved. I was minutes late for a scheduled appointment and upon walking in the office, the representative threw up her hands and sighed very loudly indicating that obviously, she was ready to go home and/or was tired of dealing with the public. She instructed me to fill out a document which I proceeded to complete. I kindly ask the clerk how to complete the second page and, she could not respond for texting on her phone. Well, three days later, I called to inquire about a medical emergency regarding medication. Without the proper greeting, she continued to place me hold (WITHOUT ASKING WOULD I HOLD) and sent me to the voice mail. I had to call the office four consecutive times to try to resolve the issue. The first point of contact represents your business. It is very important to make sure you have someone who understands people skills.